Terms of Service — Amaan (أمان)

These Terms of Service ("Terms") govern your access to and use of the Amaan platform at [DOMAIN] (the "Service"), provided by [COMPANY LEGAL NAME] ("Amaan", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you represent that you are authorised to bind it.

1. The Service

Amaan is a software tool that helps UAE businesses organise and manage VAT, Corporate Tax, e-invoicing readiness, deadlines, documents, and related compliance workflows. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms.

2. ⚠️ No tax, legal, or accounting advice

Amaan is not a tax agent, accountant, auditor, or law firm, and does not provide professional tax, legal, or accounting advice. All calculations, classifications, penalty estimates, deadlines, QFZP assessments, AI answers, generated returns, audit files, and e-invoices are provided for informational and productivity purposes only and may contain errors or omissions. You remain solely responsible for the accuracy, completeness, and timeliness of your tax positions and filings, and for compliance with all FTA and other legal obligations. You should verify outputs with a qualified professional before relying on them or submitting anything to the FTA. Your use of the Service does not create any advisor–client relationship.

3. AI features

Some features rely on AI models and may produce inaccurate or incomplete results. AI outputs are suggestions, not determinations. You are responsible for reviewing them before use.

4. Accounts & eligibility

You must provide accurate information, keep your credentials secure, and be responsible for activity under your account. You must be at least 18 and using the Service for business purposes.

5. Subscriptions, billing & renewals

Paid plans are billed through our payment processor (Stripe) on the cycle shown at purchase. Subscriptions renew automatically unless cancelled before the renewal date. Fees are stated in [AED] and are [exclusive/inclusive] of VAT as indicated at checkout. Except where required by law, fees are non-refundable. We may change pricing on prospective notice.

6. Acceptable use

You will not: misuse or attempt to disrupt the Service; access it without authorisation; reverse engineer it (except as permitted by law); upload unlawful content or malware; infringe others' rights; or use the Service to violate any law. We may suspend accounts that breach this section.

7. Your data & content

As between you and us, you own the data and documents you upload ("Customer Data"). You grant us a licence to host and process Customer Data solely to provide and improve the Service, as described in the Privacy Policy. You are responsible for having the rights to upload it. Our handling of personal data is governed by the Privacy Policy and the UAE PDPL.

8. Intellectual property

We and our licensors own all rights in the Service, including software, designs, and content (excluding Customer Data). These Terms grant no rights other than those expressly stated.

9. Third-party services

The Service may integrate with third parties (e.g. accredited e-invoicing service providers, the FTA/EmaraTax, banks, payment and messaging providers). We are not responsible for third-party services, and your use of them may be subject to their own terms.

10. Availability

We aim for high availability but provide the Service "as is" and "as available", without guaranteed uptime unless a separate SLA is agreed in writing.

11. Disclaimer of warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that any output is correct or compliant.

12. Limitation of liability

To the maximum extent permitted by UAE law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any tax, penalties, interest, fines, or losses arising from your reliance on the Service or any output. Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid us in the [12] months before the event giving rise to the claim.

13. Indemnification

You will indemnify and hold us harmless from claims arising out of your Customer Data, your use of the Service, or your breach of these Terms, to the extent permitted by law.

14. Term, termination & suspension

You may cancel at any time; cancellation stops future renewals. We may suspend or terminate access for breach, non-payment, or legal/security reasons. On termination you may export Customer Data for [30] days, after which we may delete it, except records we must retain by law (e.g. statutory tax record-keeping periods).

15. Changes to these Terms

We may update these Terms and will post the revised version with a new "Last updated" date; material changes will be notified. Continued use after changes means acceptance.

16. Governing law & disputes

These Terms are governed by the laws of the United Arab Emirates [and the Emirate of [EMIRATE]]. Disputes are subject to the exclusive jurisdiction of the [courts of [EMIRATE] / [DIFC] / arbitration body]. [Confirm with counsel.]

17. Contact

[COMPANY LEGAL NAME] — [SUPPORT/LEGAL EMAIL] — [REGISTERED ADDRESS, UAE].

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This draft is not a substitute for legal advice. Have a qualified UAE lawyer review and finalise it — particularly §2 (no advice), §11–13 (warranties, liability, indemnity), and §16 (governing law/disputes).